Gareth’s story

As a Library Assistant, I can be one minute running a baby bounce and rhyme time, the next helping people at a RFID kiosk, joining a new borrower, processing new stock, finding someone’s request, conducting shelf checks, tidying and promoting stock, restocking the shelves… right through to digging around in the newspaper archives, helping someone set up an email address or signing up to Facebook. We spend all day on our feet, dealing with many hundreds of people each day with all manner of enquiries and the job really does need a lot of knowledge about how the library service works. Plus, as you’d expect with such a high level of interaction we have to possess top-notch customer service skills to be able to do this successfully… all the staff I know work so hard to keep the libraries in our area working as they do, it simply couldn’t function without us.

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  1. Pingback: Voices for the Library» Blog Archive » Guest blog – Liz Chapman: professional librarians

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