I once helped a technology illiterate old man who had tried at another library to get some pictures printed from on his phone regarding extensive damage on his car to send to his insurance company. It turned out he just needed to upload the pictures on to the computer to print rather than print directly from a picture opened from the phone. Libraries can act as a source of information about digital literacy to people who have little to no experience in it, especially the older generation. Many libraries provide some kind of service relating to IT literacy, such as computer classes, but with the increasing dependence on information technology becoming apparent, less and less professionals are being employed, and instead many public libraries are depending on volunteers, that may or may not be digitally literate themselves.
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